Jira Service Management

{"xsrfToken":"b7b2a8cc-50d8-46e1-b558-c2d3d10dc292_b630108e20e75f14373808333ce66c610061edfc_lout","branding":{"id":"1","key":"desk","name":"Austin Pathology IT and customer support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#321c59","headerLinkHoverBGColor":"#321c59","headerBadgeColor":"#321c59"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2177df9a-3233-4fc0-90b1-db5605ff4e38/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTkwNzE0VDIzNTc1OCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiZTY3NjlkZTYtMTkxNi00OWYxLTk5MWUtNjZhMGVkZjAzNmIwIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZToyMTc3ZGY5YS0zMjMzLTRmYzAtOTBiMS1kYjU2MDVmZjRlMzgiOlsicmVhZCJdfSwibmJmIjoxNjQyNDAwMDEyLCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDI0MDA2MTIsImlhdCI6MTY0MjQwMDAxMiwianRpIjoiMWE0YzdjODItYmZkOS00NDk2LWIwYmMtYjg0MzI1MWE0MmRjIn0.ZGMx0NUSUFwqjCH3271HAsXo-BYh22SYnv3I7p6JoHW9ZsBs3gczSOSnkK1ptPb8tIQFm_ojyjqrUjyulwPD4AOrgahoSU1DASmtVyqk-UKvbptVNROGPHm1KLgF7mLLlXHqf2msxp_4pqQcSyEF9aZqpEQs0eZsM1FANLntFc6yQv-QiDloKut58shg396rS81Vhqn9UeqVuZd8zNjon8cborilt4gFy21fEnT9ISzdY--OTYgrkQV-0TzMzvxBPu_DQcCnbweSaU8Bj6h2n-ns_Miq16EJMrZNWJHqtFSOJhERH3t6406xb7-9_hLImGwoPx-xui8zFG2KdAd58g&client=e6769de6-1916-49f1-991e-66a0edf036b0&issuer=micros-group%2Fjira&mode=fit","logoId":"2177df9a-3233-4fc0-90b1-db5605ff4e38","isLogoAvailable":true,"helpCenterTitle":"Welcome to Austin Pathology IT support","sharedPortalName":"Austin Pathology IT support","userInitialAnnouncementHeader":" Service Desk Access","userInitialAnnouncementMessageWiki":"<a href=\"https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to Austin Pathology IT support","sharedPortalName":"Austin Pathology IT support","announcementHeader":" Service Desk Access","announcementMessage":"https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f75d88b8-a143-44ea-80e2-6776968b39b2/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTkwNzE0VDIzNTc1OCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiZTY3NjlkZTYtMTkxNi00OWYxLTk5MWUtNjZhMGVkZjAzNmIwIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTpmNzVkODhiOC1hMTQzLTQ0ZWEtODBlMi02Nzc2OTY4YjM5YjIiOlsicmVhZCJdfSwibmJmIjoxNjQyNDAwMDEyLCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDI0MDA2MTIsImlhdCI6MTY0MjQwMDAxMiwianRpIjoiN2M4YmU3M2ItMjQ3Yi00ZGY1LThmYzgtMjZjZGYzZjVmNGNiIn0.FVsTUBmitI0RZbnlMBqEu7ZqlHEhqMhGF4haA5Ccehy9yDIjhiJZTXEGtQ5JxhBGpDeDm71k_Qw4tPB8Yup1n_WIy7gqfpTOs73BgtllyCk-VP0eGl-tTrKUsa4Ee_fU7uIqPfq1LBv--sASMA8joiHFgDlSLN1_605YOccZkUA_4PQaaitqLlQtVTey-vkIDHr5OlY70KvOjKWa6k9bv5Dk2Ki9Redt-bXFYK1J7TpKD0YSn7K0weGA903O4gO0ObMKydVI3RYo2xgx3l92TwHrbn0G2NC7SjJC9B_33TMBtmBwq46fkCmN59f9a_vGxSxTe27flbywQRwNX-2lEw&client=e6769de6-1916-49f1-991e-66a0edf036b0&issuer=micros-group%2Fjira&height=300&mode=fit","bannerMediaApiFileId":"f75d88b8-a143-44ea-80e2-6776968b39b2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"desk","projectId":10001,"serviceDeskId":1,"name":"Austin Pathology IT and customer support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"27","name":"Feedback Form","descriptionHtml":"","callToAction":"Feedback Form","introHtml":"","icon":10470,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"28","name":"Covid Results Request","descriptionHtml":"","callToAction":"Covid Results Request","introHtml":"","icon":10566,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[5],"key":""},{"id":"24","name":"AUSCARE password reset","descriptionHtml":"","callToAction":"AUSCARE password reset","introHtml":"Forgotten Password","icon":10520,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"9","name":"Electronic results download","descriptionHtml":"","callToAction":"Electronic results download","introHtml":"Request to receive pathology results via electronic download","icon":10468,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[1],"key":""},{"id":"10","name":"AUSCARE results access","descriptionHtml":"","callToAction":"AUSCARE results access","introHtml":"Request for access to Pathology results","icon":10504,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[1],"key":""},{"id":"12","name":"AUSLAB user access","descriptionHtml":"","callToAction":"AUSLAB user access","introHtml":"AUSLAB user access for Pathology staff","icon":10493,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[1],"key":""},{"id":"13","name":"Citadel SR","descriptionHtml":"","callToAction":"Citadel SR","introHtml":"RFI or SR","icon":10485,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[1],"key":""},{"id":"14","name":"Improvement","descriptionHtml":"","callToAction":"Improvement","introHtml":"Internal change request - Improvement","icon":10498,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"15","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"Internal change request - Incident","icon":10508,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[1],"key":""},{"id":"16","name":"New Test/ Panel","descriptionHtml":"","callToAction":"New Test/ Panel","introHtml":"Test addition / change form FOR-IT-009 must be attached to this request","icon":10467,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1],"key":""},{"id":"25","name":"Customer Service Support","descriptionHtml":"Manager Client Services - Jess.delbridge@austin.org.au 9496-5219","callToAction":"Customer Service Support","introHtml":"Feedback / Problem / Compliment","icon":10466,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[5],"key":""},{"id":"23","name":"Personalised request pads","descriptionHtml":"","callToAction":"Personalised request pads","introHtml":"Request to create personalised request pads","icon":10482,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[5],"key":""}],"reqGroups":[{"id":1,"name":"AUSLAB and AUSCARE support"},{"id":5,"name":"Customer Service support"}],"orderMapping":{"1":[10,24,12,9,14,15,16,13],"5":[28,27,25,23]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":27,"projectId":10001,"form":{"name":"Feedback Form","descriptionHtml":"","callToAction":"Feedback Form","intro":"","instructions":"","icon":10470,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","key":""},"fields":[{"fieldType":"radio","fieldId":"customfield_10092","fieldConfigId":"10197","label":"Your Details","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10026","label":"Clinician","selected":false,"children":[]},{"value":"10027","label":"Patient","selected":false,"children":[]},{"value":"10028","label":"Other","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"customfield_10093","fieldConfigId":"10198","label":"First Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10094","fieldConfigId":"10199","label":"Last Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10097","fieldConfigId":"10202","label":"Address","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10096","fieldConfigId":"10201","label":"Contact Phone","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Contact Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"customfield_10098","fieldConfigId":"10203","label":"Feedback (How was your experience?)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10099","fieldConfigId":"10204","label":"Would you like a Client Liaison Officer to contact you regarding your experience?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10029","label":"Yes","selected":false,"children":[]},{"value":"10030","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/27","calendarParams":{"firstDay":0,"date":"2022-01-17T17:13:32+1100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTkwNzE0VDIzNTc1OCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiZTY3NjlkZTYtMTkxNi00OWYxLTk5MWUtNjZhMGVkZjAzNmIwIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwibmJmIjoxNjQyNDAwMDEyLCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDI0MDEyMTIsImlhdCI6MTY0MjQwMDAxMiwianRpIjoiZTQyYmZlY2QtMmM5Zi00MjYzLTkwYjAtODkzZDIwOTdiYjliIn0.BaOD-MMY3tRvgCY3YmTWnBXRUC2oVyVE5Bp5N2LmHfLK0dMueaBb3cUgtTOCgZr8PExgYlPc9W_kAzfJuGq9JbL4U4rPlgJN0SQflRY06uvAT8DxZ6x6yBMC4SFcNnPiUe6P4gDcik9pzHcQF5XyA-ivyJOEtkv5jg-2DIgx_8HXn9PVa0447MuqeJoPJzLvcfBms5aNOKi1liT6zRPvhO_KcAp6GrRKA097adz0lWmWt78FK5DhZk49vo8UFEYLEBjv9bE6sUHv_3vc0UqVoRg4nBOncDQ3U6ASG5xTmZvXJuPPW6j2MDzripMQCRZgXi-fzbK0kfSt9jVQIDoeZA","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"e6769de6-1916-49f1-991e-66a0edf036b0","tokenDurationInMins":20},"hasProformaForm":false,"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}