Jira Service Management

{"xsrfToken":"b7b2a8cc-50d8-46e1-b558-c2d3d10dc292_b62b1028714df098bfc02cdb53d4c571950e1bb1_lout","branding":{"id":"1","key":"desk","name":"Austin Pathology IT and customer support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#321c59","headerLinkHoverBGColor":"#321c59","headerBadgeColor":"#321c59"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2177df9a-3233-4fc0-90b1-db5605ff4e38/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjc2OWRlNi0xOTE2LTQ5ZjEtOTkxZS02NmEwZWRmMDM2YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxNzdkZjlhLTMyMzMtNGZjMC05MGIxLWRiNTYwNWZmNGUzOCI6WyJyZWFkIl19LCJleHAiOjE2MjEwNzk2NTYsIm5iZiI6MTYyMTA3ODk5Nn0.0KpYsEx6UKGk5DUqlaEpjgGpsSQRXsedGOepNHBiFBg&client=e6769de6-1916-49f1-991e-66a0edf036b0&mode=fit","logoId":"2177df9a-3233-4fc0-90b1-db5605ff4e38","isLogoAvailable":true,"helpCenterTitle":"Welcome to Austin Pathology IT support","sharedPortalName":"Austin Pathology IT support","userInitialAnnouncementHeader":" Service Desk Access","userInitialAnnouncementMessageWiki":"<a href=\"https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to Austin Pathology IT support","sharedPortalName":"Austin Pathology IT support","announcementHeader":" Service Desk Access","announcementMessage":"https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f75d88b8-a143-44ea-80e2-6776968b39b2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjc2OWRlNi0xOTE2LTQ5ZjEtOTkxZS02NmEwZWRmMDM2YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3NWQ4OGI4LWExNDMtNDRlYS04MGUyLTY3NzY5NjhiMzliMiI6WyJyZWFkIl19LCJleHAiOjE2MjEwNzk2NTYsIm5iZiI6MTYyMTA3ODk5Nn0.oLpKTipi7sr2kR3QcjjfDZrjrZN8xvfOT930nQamsws&client=e6769de6-1916-49f1-991e-66a0edf036b0&height=300&mode=fit","bannerMediaApiFileId":"f75d88b8-a143-44ea-80e2-6776968b39b2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"desk","projectId":10001,"serviceDeskId":1,"name":"Austin Pathology IT and customer support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"24","name":"AUSCARE password reset","descriptionHtml":"","callToAction":"AUSCARE password reset","introHtml":"Forgotten Password","icon":10520,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[1],"key":""},{"id":"9","name":"Electronic results download","descriptionHtml":"","callToAction":"Electronic results download","introHtml":"Request to receive pathology results via electronic download","icon":10468,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10468","groups":[5],"key":""},{"id":"10","name":"AUSCARE results access","descriptionHtml":"","callToAction":"AUSCARE results access","introHtml":"Request for access to Pathology results","icon":10504,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[1],"key":""},{"id":"12","name":"AUSLAB user access","descriptionHtml":"","callToAction":"AUSLAB user access","introHtml":"AUSLAB user access for Pathology staff","icon":10493,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","groups":[1],"key":""},{"id":"13","name":"Citadel SR","descriptionHtml":"","callToAction":"Citadel SR","introHtml":"RFI or SR","icon":10485,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[1],"key":""},{"id":"14","name":"Improvement","descriptionHtml":"","callToAction":"Improvement","introHtml":"Internal change request - Improvement","icon":10498,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[1],"key":""},{"id":"15","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"Internal change request - Incident","icon":10508,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[1],"key":""},{"id":"16","name":"New Test/ Panel","descriptionHtml":"","callToAction":"New Test/ Panel","introHtml":"Test addition / change form FOR-IT-009 must be attached to this request","icon":10467,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[1],"key":""},{"id":"25","name":"Customer Service Support","descriptionHtml":"Manager Client Services - Jess.delbridge@austin.org.au 9496-5219","callToAction":"Customer Service Support","introHtml":"Feedback / Problem / Compliment","icon":10466,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[5],"key":""},{"id":"23","name":"Personalised request pads","descriptionHtml":"","callToAction":"Personalised request pads","introHtml":"Request to create personalised request pads","icon":10482,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[5],"key":""}],"reqGroups":[{"id":1,"name":"AUSLAB and AUSCARE support"},{"id":5,"name":"Customer Service support"}],"orderMapping":{"1":[24,10,12,14,15,16,13],"5":[25,9,23]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":9,"projectId":10001,"form":{"name":"Electronic results download","descriptionHtml":"","callToAction":"Electronic results download","intro":"Request to receive pathology results via electronic download","instructions":"","icon":10468,"iconUrl":"https://austinpath.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10468","key":""},"fields":[{"fieldType":"text","fieldId":"customfield_10035","fieldConfigId":"10135","label":"Registered Practice or Surgery Name","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"text","fieldId":"customfield_10036","fieldConfigId":"10136","label":"Address","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10037","fieldConfigId":"10137","label":"Telephone Number","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10038","fieldConfigId":"10138","label":"Fax Number","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10039","fieldConfigId":"10139","label":"Contact Name","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10040","fieldConfigId":"10140","label":"Email Address","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10041","fieldConfigId":"10141","label":"Medical Practice Software","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10042","fieldConfigId":"10142","label":"Message Format required","description":"Eg HL7","descriptionHtml":"Eg HL7","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10043","fieldConfigId":"10143","label":"*Healthlink Account Name (EDI)","description":"* Please note Austin Pathology sends electronic reports via Healthlink. If you require a Healthlink account please go to www.healthlink.net","descriptionHtml":"<ul> \n <li>Please note Austin Pathology sends electronic reports via Healthlink. If you require a Healthlink account please go to www.healthlink.net</li> \n</ul>","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10044","fieldConfigId":"10144","label":"Doctor 1","description":"Full Name and Provider Number","descriptionHtml":"Full Name and Provider Number","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10045","fieldConfigId":"10145","label":"Doctor 2","description":"Full Name and Provider Number","descriptionHtml":"Full Name and Provider Number","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10046","fieldConfigId":"10146","label":"Doctor 3","description":"Full Name and Provider Number","descriptionHtml":"Full Name and Provider Number","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10047","fieldConfigId":"10147","label":"Doctor 4","description":"Full Name and Provider Number","descriptionHtml":"Full Name and Provider Number","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10048","fieldConfigId":"10148","label":"Doctor 5","description":"Full Name and Provider Number","descriptionHtml":"Full Name and Provider Number","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10049","fieldConfigId":"10149","label":"Doctor 6","description":"Full Name and Provider Number","descriptionHtml":"Full Name and Provider Number","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10077","fieldConfigId":"10182","label":"Doctor 7","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10078","fieldConfigId":"10183","label":"Doctor 8","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10079","fieldConfigId":"10184","label":"Doctor 9","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10080","fieldConfigId":"10185","label":"Doctor 10","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/9","calendarParams":{"firstDay":0,"date":"2021-05-15T21:44:16+1000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjc2OWRlNi0xOTE2LTQ5ZjEtOTkxZS02NmEwZWRmMDM2YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MjEwODAyNTYsIm5iZiI6MTYyMTA3ODk5Nn0.gixWdDM8YvMGTKUs6lqELBNRVThwxm0znNtRcKVoNc4","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"e6769de6-1916-49f1-991e-66a0edf036b0","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}