Austin Pathology IT and customer support

Contact us about

AUSLAB improvements

What can we help you with?

AUSCARE password reset

Required fields are marked with an asterisk

{"xsrfToken":"8b74a36de30e39bc7d126c31f480f12053c3b417_lout","branding":{"id":"1","key":"desk","name":"Austin Pathology IT and customer support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#321c59","headerLinkHoverBGColor":"#321c59","headerBadgeColor":"#321c59"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2177df9a-3233-4fc0-90b1-db5605ff4e38/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjc2OWRlNi0xOTE2LTQ5ZjEtOTkxZS02NmEwZWRmMDM2YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxNzdkZjlhLTMyMzMtNGZjMC05MGIxLWRiNTYwNWZmNGUzOCI6WyJyZWFkIl19LCJleHAiOjE3NTE2NjI3MjQsIm5iZiI6MTc1MTY2MjEyNH0.GuRlI30TBqfhjozdA4ttB0UfX3jP_RQxN6z0SmtOlXI&client=e6769de6-1916-49f1-991e-66a0edf036b0&mode=fit","logoId":"2177df9a-3233-4fc0-90b1-db5605ff4e38","isLogoAvailable":true,"helpCenterTitle":"Welcome to Austin Pathology IT support","sharedPortalName":"Austin Pathology IT support","userInitialAnnouncementHeader":" Service Desk Access","userInitialAnnouncementMessageWiki":"<a href=\"https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to Austin Pathology IT support","sharedPortalName":"Austin Pathology IT support","announcementHeader":" Service Desk Access","announcementMessage":"https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f75d88b8-a143-44ea-80e2-6776968b39b2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjc2OWRlNi0xOTE2LTQ5ZjEtOTkxZS02NmEwZWRmMDM2YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3NWQ4OGI4LWExNDMtNDRlYS04MGUyLTY3NzY5NjhiMzliMiI6WyJyZWFkIl19LCJleHAiOjE3NTE2NjI3MjQsIm5iZiI6MTc1MTY2MjEyNH0.HPzE8V4P69SNBQG6knjZn8arH4elcT7MvKX_Lb-PJJE&client=e6769de6-1916-49f1-991e-66a0edf036b0&height=300&mode=fit","bannerMediaApiFileId":"f75d88b8-a143-44ea-80e2-6776968b39b2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"desk","projectId":10001,"serviceDeskId":1,"name":"Austin Pathology IT and customer support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"32","name":"Admin testing only","descriptionHtml":"","callToAction":"Admin testing only","introHtml":"","icon":10469,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[14],"key":""},{"id":"24","name":"AUSCARE password reset","descriptionHtml":"","callToAction":"AUSCARE password reset","introHtml":"Forgotten Password","icon":10520,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1,13],"key":""},{"id":"10","name":"AUSCARE results access","descriptionHtml":"","callToAction":"AUSCARE results access","introHtml":"Request for access to Pathology results","icon":10504,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[1,13],"key":""},{"id":"86","name":"AUSLAB user access request","descriptionHtml":"","callToAction":"AUSLAB user access request","introHtml":"AUSLAB user access for Pathology staff","icon":10511,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1,13],"key":""},{"id":"13","name":"Citadel SR","descriptionHtml":"","callToAction":"Citadel SR","introHtml":"RFI or SR","icon":10485,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[1],"key":""},{"id":"81","name":"Customer Service Support","descriptionHtml":"","callToAction":"Customer Service Support","introHtml":"Feedback / Problem / Compliment","icon":10590,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[14],"key":""},{"id":"9","name":"Doctor Setup Form","descriptionHtml":"","callToAction":"Doctor Setup Form","introHtml":"Request to receive pathology results via electronic download","icon":10468,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[1],"key":""},{"id":"80","name":"Document Change Request","descriptionHtml":"","callToAction":"Document Change Request","introHtml":"","icon":10589,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[20],"key":""},{"id":"77","name":"Equipment Change Request","descriptionHtml":"","callToAction":"Equipment Change Request","introHtml":"","icon":10532,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[20],"key":""},{"id":"27","name":"Feedback Form","descriptionHtml":"","callToAction":"Feedback Form","introHtml":"","icon":10470,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"119","name":"General Record Upload","descriptionHtml":"","callToAction":"General Record Upload","introHtml":"E.g. Change control form, Training records, Supervisory visit form, Internal changes to testing scope application form","icon":10523,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[20],"key":""},{"id":"14","name":"Improvement","descriptionHtml":"","callToAction":"Improvement","introHtml":"Internal change request - Improvement","icon":10498,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"15","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"Internal change request - Incident","icon":10508,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[1],"key":""},{"id":"55","name":"ISTAT Reagent Dispatch Form","descriptionHtml":"","callToAction":"ISTAT Reagent Dispatch Form","introHtml":"FOR-POC","icon":10576,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[15],"key":""},{"id":"54","name":"ISTAT Reagent Receiving Form","descriptionHtml":"","callToAction":"ISTAT Reagent Receiving Form","introHtml":"FOR-POC-021","icon":10576,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[15],"key":""},{"id":"16","name":"New Test/ Panel","descriptionHtml":"","callToAction":"New Test/ Panel","introHtml":"<ul>\n <li>Please attach AUSLAB, Pathology IT Test Addition / Change Form (FOR-IT-009)</li>\n <li>Please attach signed Change Control form (if applicable). NOTE: All changes to scope need this for the IT request to commence</li>\n <li>Please attach mock-up of SCREEN mask (mock templates attached to FOR-IT-F009)</li>\n <li>Please attach mock-up of REPORT mask (mock templates attached to FOR-IT-F009)</li>\n</ul>","icon":10467,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1],"key":""},{"id":"52","name":"New Test/Panel addition or changes","descriptionHtml":"","callToAction":"New Test/Panel addition or changes","introHtml":"Test addition / change form FOR-IT-009 must be attached to this request","icon":10520,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[14],"key":""},{"id":"73","name":"Point of Care Consumables Order Form","descriptionHtml":"","callToAction":"Point of Care Consumables Order Form","introHtml":"","icon":10585,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[15],"key":""},{"id":"83","name":"Q-Pulse / Auslab Deactivation Request","descriptionHtml":"","callToAction":"Q-Pulse / Auslab Deactivation Request","introHtml":"For Q-Pulse and Auslab account deactivation","icon":10593,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[20],"key":""},{"id":"74","name":"Q-Pulse Access Request","descriptionHtml":"","callToAction":"Q-Pulse Access Request","introHtml":"For new Q-Pulse accounts, account reactivation and password resets","icon":10550,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[20],"key":""},{"id":"78","name":"Q-Pulse General Enquiry","descriptionHtml":"","callToAction":"Q-Pulse General Enquiry","introHtml":"","icon":10466,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[20],"key":""},{"id":"23","name":"Request Pad Order Form","descriptionHtml":"","callToAction":"Request Pad Order Form","introHtml":"Request to create personalised request pads","icon":10482,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[5],"key":""},{"id":"50","name":"Auslab Release Feedback Form","descriptionHtml":"","callToAction":"Auslab Release Feedback Form","introHtml":"","icon":10550,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"12","name":"AUSLAB user access","descriptionHtml":"","callToAction":"AUSLAB user access","introHtml":"AUSLAB user access for Pathology staff","icon":10493,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"82","name":"Change Control Request","descriptionHtml":"","callToAction":"Change Control Request","introHtml":"","icon":10550,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"28","name":"Covid Results Request","descriptionHtml":"","callToAction":"Covid Results Request","introHtml":"","icon":10566,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[],"key":""},{"id":"25","name":"Customer Service Support","descriptionHtml":"Manager Client Services - Jess.delbridge@austin.org.au 9496-5219","callToAction":"Customer Service Support","introHtml":"Feedback / Problem / Compliment","icon":10466,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"49","name":"Oncall","descriptionHtml":"","callToAction":"Oncall","introHtml":"Oncall Service Request","icon":10488,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[],"key":""},{"id":"79","name":"Supervisory Visit","descriptionHtml":"","callToAction":"Supervisory Visit","introHtml":"Upload completed FOR-QMS-005 here","icon":10499,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"30","name":"Test Directory","descriptionHtml":"","callToAction":"Test Directory","introHtml":"Change and improvement requests","icon":10550,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"AUSLAB improvements"},{"id":13,"name":"AUSLAB and AUSCARE access requests"},{"id":5,"name":"Customer Service support"},{"id":14,"name":"Do not use (Jira testing)"},{"id":15,"name":"POCT"},{"id":20,"name":"Quality Support Team"}],"orderMapping":{"19":[32],"6":[32],"13":[24,10,86],"1":[86,14,15,16,13,24,9,10],"14":[81,52,32],"15":[73,55,54],"20":[74,83,80,77,119,78],"21":[84],"5":[23,27]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjc2OWRlNi0xOTE2LTQ5ZjEtOTkxZS02NmEwZWRmMDM2YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2NjMzMjQsIm5iZiI6MTc1MTY2MjEyNH0.lJkgFj9xHrqheo16_rxkEFM98bfQPDq7G_PELku6tww","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"e6769de6-1916-49f1-991e-66a0edf036b0","tokenDurationInMins":20}},"reqCreate":{"id":24,"projectId":10001,"issueType":{"id":"10007","name":"Task"},"form":{"name":"AUSCARE password reset","descriptionHtml":"","callToAction":"AUSCARE password reset","intro":"Forgotten Password","instructions":"","icon":10520,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10063","fieldConfigId":"10163","label":"Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["AuUSCARE Password reset request"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10054","fieldConfigId":"10154","label":"Primary work email address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10089","fieldConfigId":"10194","label":"AUSCARE Username / login","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10053","fieldConfigId":"10153","label":"Mobile phone number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10060","fieldConfigId":"10160","label":"Comments / special requirements","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/24","calendarParams":{"firstDay":0,"date":"2025-07-05T06:48:44+1000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjc2OWRlNi0xOTE2LTQ5ZjEtOTkxZS02NmEwZWRmMDM2YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2NjMzMjQsIm5iZiI6MTc1MTY2MjEyNH0.lJkgFj9xHrqheo16_rxkEFM98bfQPDq7G_PELku6tww","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"e6769de6-1916-49f1-991e-66a0edf036b0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=austinpath","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8b74a36de30e39bc7d126c31f480f12053c3b417_lout","baseUrl":"https://austinpath.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://austinpath.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e6769de6-1916-49f1-991e-66a0edf036b0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8a11479ae0be458d841b84ffc9e93bb4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}