Jira Service Management

{"xsrfToken":"b7b2a8cc-50d8-46e1-b558-c2d3d10dc292_a51278bab02f799d40611062cc4c4d9e03e2b874_lout","branding":{"id":"1","key":"desk","name":"Austin Pathology IT and customer support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#321c59","headerLinkHoverBGColor":"#321c59","headerBadgeColor":"#321c59"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2177df9a-3233-4fc0-90b1-db5605ff4e38/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTkwNzE0VDIzNTc1OCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiZTY3NjlkZTYtMTkxNi00OWYxLTk5MWUtNjZhMGVkZjAzNmIwIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZToyMTc3ZGY5YS0zMjMzLTRmYzAtOTBiMS1kYjU2MDVmZjRlMzgiOlsicmVhZCJdfSwibmJmIjoxNjQyNDAwMTIzLCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDI0MDA3MjMsImlhdCI6MTY0MjQwMDEyMywianRpIjoiNjk2ZGNlY2ItNGVkMS00YzYzLTg2YzUtZDRlNGI3NzkwNWQxIn0.XMv9Po8Xj5TBHRxtGXs2kWKegFwvQQNz3mazQmdovuXR5LIcMO0P0wnw7bB2I-SbO12Qx13XC80-xTjS8pPWVuOgzYR2Z7Pn2ZOhOY9uh5JDHAQXu2H_d6mCayD7e168U9c--TwD9bVlkHLKClUAnALfLtsCeO5aoJbtLnHuvZ4wjx97rr8-k-At2M0iBdYxm1Z2eAsFl3lGJ4buodNZtZ5EsIhsXC3CjokznwC5Lxg9jQgsLdqm2bqJd9h_qBQV98g3ArtIcv4jRPkGbCC9GXNqlsS-yCSMv0sNq1XB_XpB5DqKdl-Yww2e9MwbwY89H5jRLl4BroGzMN0WkbAgrQ&client=e6769de6-1916-49f1-991e-66a0edf036b0&issuer=micros-group%2Fjira&mode=fit","logoId":"2177df9a-3233-4fc0-90b1-db5605ff4e38","isLogoAvailable":true,"helpCenterTitle":"Welcome to Austin Pathology IT support","sharedPortalName":"Austin Pathology IT support","userInitialAnnouncementHeader":" Service Desk Access","userInitialAnnouncementMessageWiki":"<a href=\"https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to Austin Pathology IT support","sharedPortalName":"Austin Pathology IT support","announcementHeader":" Service Desk Access","announcementMessage":"https://austinpath.atlassian.net/jira/servicedesk/projects/ISR/queues/custom/1","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f75d88b8-a143-44ea-80e2-6776968b39b2/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTkwNzE0VDIzNTc1OCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiZTY3NjlkZTYtMTkxNi00OWYxLTk5MWUtNjZhMGVkZjAzNmIwIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTpmNzVkODhiOC1hMTQzLTQ0ZWEtODBlMi02Nzc2OTY4YjM5YjIiOlsicmVhZCJdfSwibmJmIjoxNjQyNDAwMTIzLCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDI0MDA3MjMsImlhdCI6MTY0MjQwMDEyMywianRpIjoiNWM4YzA4MDMtYTljOS00NjFkLTlhMjgtYTIzYWNhYzJiZjgzIn0.l692s5lWw4KMx6B86kM6sFJIfmPzrG2VeAo9BmbyR83aYaRePv4jHJn9U1uAcEhbHUkBdB2x1E-cakSYumMhc8WImQnHqF01-YHQ_FV8bacQnyh9U3nS3QzoVkOlwzBLEwb_yjf9uPm98LvMU7QRhBniuoxGzgLnq3XrcXWSt1OKceg3Wc3Y3xKYjUYJh_5eCaPTn0VCgrFT2V8DNvfys3QdspWOKN3k8kj5PN_EkZF0LZiNpsygflPP6ueX6kVxkipEcsJukMMyAbRWyBpYg8ZzBwE8voe6whU5fvS3dDf4Qe5qp2Bvq6NX61AY4upj6ELtRRd6M7XvfeQnwDIfgw&client=e6769de6-1916-49f1-991e-66a0edf036b0&issuer=micros-group%2Fjira&height=300&mode=fit","bannerMediaApiFileId":"f75d88b8-a143-44ea-80e2-6776968b39b2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"desk","projectId":10001,"serviceDeskId":1,"name":"Austin Pathology IT and customer support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"27","name":"Feedback Form","descriptionHtml":"","callToAction":"Feedback Form","introHtml":"","icon":10470,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"28","name":"Covid Results Request","descriptionHtml":"","callToAction":"Covid Results Request","introHtml":"","icon":10566,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[5],"key":""},{"id":"24","name":"AUSCARE password reset","descriptionHtml":"","callToAction":"AUSCARE password reset","introHtml":"Forgotten Password","icon":10520,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"9","name":"Electronic results download","descriptionHtml":"","callToAction":"Electronic results download","introHtml":"Request to receive pathology results via electronic download","icon":10468,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[1],"key":""},{"id":"10","name":"AUSCARE results access","descriptionHtml":"","callToAction":"AUSCARE results access","introHtml":"Request for access to Pathology results","icon":10504,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[1],"key":""},{"id":"12","name":"AUSLAB user access","descriptionHtml":"","callToAction":"AUSLAB user access","introHtml":"AUSLAB user access for Pathology staff","icon":10493,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[1],"key":""},{"id":"13","name":"Citadel SR","descriptionHtml":"","callToAction":"Citadel SR","introHtml":"RFI or SR","icon":10485,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[1],"key":""},{"id":"14","name":"Improvement","descriptionHtml":"","callToAction":"Improvement","introHtml":"Internal change request - Improvement","icon":10498,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"15","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"Internal change request - Incident","icon":10508,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[1],"key":""},{"id":"16","name":"New Test/ Panel","descriptionHtml":"","callToAction":"New Test/ Panel","introHtml":"Test addition / change form FOR-IT-009 must be attached to this request","icon":10467,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1],"key":""},{"id":"25","name":"Customer Service Support","descriptionHtml":"Manager Client Services - Jess.delbridge@austin.org.au 9496-5219","callToAction":"Customer Service Support","introHtml":"Feedback / Problem / Compliment","icon":10466,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[5],"key":""},{"id":"23","name":"Personalised request pads","descriptionHtml":"","callToAction":"Personalised request pads","introHtml":"Request to create personalised request pads","icon":10482,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[5],"key":""}],"reqGroups":[{"id":1,"name":"AUSLAB and AUSCARE support"},{"id":5,"name":"Customer Service support"}],"orderMapping":{"1":[10,24,12,9,14,15,16,13],"5":[28,27,25,23]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":10,"projectId":10001,"form":{"name":"AUSCARE results access","descriptionHtml":"","callToAction":"AUSCARE results access","intro":"Request for access to Pathology results","instructions":"","icon":10504,"iconUrl":"https://austinpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["AUSCARE access request"]},{"fieldType":"text","fieldId":"customfield_10050","fieldConfigId":"10150","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10051","fieldConfigId":"10151","label":"Role","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10052","fieldConfigId":"10152","label":"Provider Number(s)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10053","fieldConfigId":"10153","label":"Mobile phone number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10054","fieldConfigId":"10154","label":"Primary work email address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10055","fieldConfigId":"10155","label":"Austin network login (for Austin staff)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10056","fieldConfigId":"10156","label":"Name of clinic or health care facility","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10057","fieldConfigId":"10157","label":"Phone number of practice manager or contact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10058","fieldConfigId":"10158","label":"Phone number of clinic or health care facility","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10036","fieldConfigId":"10136","label":"Address","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10059","fieldConfigId":"10159","label":"City or Suburb","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"customfield_10060","fieldConfigId":"10160","label":"Comments / special requirements","description":"Which patient population do you need to view?","descriptionHtml":"Which patient population do you need to view?","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10061","fieldConfigId":"10161","label":"Privacy Declaration","description":"I understand that by having access to patient results on the Austin Pathology results database, I must not purposefully access results for whom I am not the primary or subsequent treating medical professional. I understand that all information I handle is to be treated in the strictest confidence and I agree to observe related Acts, Policies and By-laws of Austin Health. I also agree that I should only access and use personal information to the extent required in my role and must not share my login details with anyone.","descriptionHtml":"I understand that by having access to patient results on the Austin Pathology results database, I must not purposefully access results for whom I am not the primary or subsequent treating medical professional. I understand that all information I handle is to be treated in the strictest confidence and I agree to observe related Acts, Policies and By-laws of Austin Health. I also agree that I should only access and use personal information to the extent required in my role and must not share my login details with anyone.","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"I agree","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10","calendarParams":{"firstDay":0,"date":"2022-01-17T17:15:23+1100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTkwNzE0VDIzNTc1OCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiZTY3NjlkZTYtMTkxNi00OWYxLTk5MWUtNjZhMGVkZjAzNmIwIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwibmJmIjoxNjQyNDAwMTIzLCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDI0MDEzMjMsImlhdCI6MTY0MjQwMDEyMywianRpIjoiYjBlNzAzMDctNmRkNi00M2JhLTgyNzEtZWIzNzFhMjg3ZWYzIn0.qh-cX3l_uM-ObcC9JDThzcBPIK25HIO8v3iybW0p8LF-A4sIgK2NqFEd-M8x3stXIsRdGXx4SMo3Ykc0o0fehG6iy-jW4d3OrN37iWPT9kxeGC4_T52GeOWLdFNwk_qPC7mINdYaUS3wdRr4KIBHZhN8sOkd3OwJhCRTtloEi55GbRa8UehclWEB133INND_y5FOCvUd2pnfRQfanLn7OtXVrmB8qB3u6n5VO8jSYE5xYX2txyaiWhANxEIetzzLBpid2QKSlmn4rLr5tGvqY-e1B2EhOvKqP8MrO9Z9w9rHLNoxQ0i2t7kKFlArBPWg9Zggo6gZh_SwwPx-ft_vYQ","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"e6769de6-1916-49f1-991e-66a0edf036b0","tokenDurationInMins":20},"hasProformaForm":false,"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}